How to become an authorized caller in MyEsri

What is a caller?

In a My Esri organization, an authorized caller is a user authorized to submit support requests, view the status of bugs, incidents, and enhancements, and manage system profiles. They also have access to the full history of their interactions with support.

Why become an authorized caller?

Becoming an authorized caller allows you to centralize all support-related information in one place. This makes communication with technical support easier and improves the management and sharing of information related to your products. For example, you can save system profiles with all necessary technical details for reuse in future requests.

How to become one?

From My Esri, click on the ‘Support’ tab and then ‘Request a case’. If you are restricted during this process, as in the example below, this means that you do not have ‘authorized caller’ status.

If you are an administrator in My Esri:

To become an authorized caller, click on ‘Manage authorized callers’, then click on ‘Add caller’. 

Select a contact, a language and assign a call-in ID, which must be between 4 and 8 digits long.

You now have ‘authorized caller’ status.

If you are not an administrator in My Esri :

Make a request to ‘your My Esri administrator’ or ‘contact your My Esri administrator’.

If you do not know who your My Esri administrator is or if you do not have one, please inform Esri Belux via support@esribelux.com.